Customer Product Trainer

Job title: Customer Product Trainer

Company: Funnel Leasing

Job description: Funnel Leasing Inc., is hiring for an Customer Product Trainer. As a Customer Product Trainer you will be responsible for designing, developing, and delivering training programs to educate customers on how to effectively use the Funnel platform, ensuring they fully understand its features and functionalities to maximize their product adoption and achieve desired business outcomes; this often involves creating training materials, conducting live sessions, providing ongoing support, and tracking training effectiveness to identify areas for improvement. This hybrid role requires candidates in the Dallas/Fort Worth, TX area to be located near a recording studio, conference room, or other controlled environment for conducting trainings. Candidates in Tampa, Florida, must travel to the Tampa HQ office in Odessa, Florida, to conduct trainings. This role reports to the GM of Professional Services.Why Funnel?We are a SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!Employees may be eligible for various benefits. Generally, we provide employee access to:

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan – 2% company match
• EAP

In addition to these benefits, we also offer

• Uncapped Discretionary Time off
• Sick Leave
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)

Who is Funnel Leasing?Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.Click to learn more about Funnel and our innovative team members across the country.The Customer Product Trainer essential roles and responsibilities include, but are not limited to the following:Roles and responsibilities

• Develop and maintain training materials, including presentations, guides, video tutorials, and e-learning modules, ensuring content is up-to-date with product enhancements.
• Create and facilitate engaging training sessions (virtual and in-person) tailored for various customer roles, including end users, administrators, and technical teams.
• Develop client-specific training materials (training videos, training guides, documentation, etc.)
• Work with Pro Services leadership to improve standard + paid training offerings.
• Creates persona-based self-service education tracks that guide new users through the product, emphasizing practical usage over theoretical understanding
• Assist with the improvement and expansion of external product documentation materials to communicate the product value better and assist customers in troubleshooting (in conjunction with product marketing)
• Stay up-to-date on product updates and new features, ensuring training materials and programs reflect the latest enhancements.
• Work closely with product managers, customer success, and support teams to understand customer challenges and incorporate them into training.
• Utilize product + support team analytics data to identify areas for improvement and additional education
• Identify super users and work with Product Marketing to create a community of Funnel advocates.
• Create a culture of continuous improvement and learning
• Foster collaboration within team and across the company
• Performs other duties as assigned and modified at manager’s discretion
• If located in Dallas/Fort Worth, TX must reside near a “recording studio” or conference room or controlled environment to conduct trainings
• If located in Tampa, Florida must be able and willing travel to Tampa HQ office to conduct trainings
• Travel: <40%

Education, Work Experience, and Certifications

• 3+ years of SaaS training/education, preferably in a multi-product environment
• 4-year college degree preferred
• Proven ability to take initiative and lead a project from idea to success with minimal guidance
• Exceptional written and oral communication skills
• Ability to understand complex product features quickly and articulate how they can create value for customers across different mediums and channels
• Deep empathy for end users and their pain points
• Commitment to high standards, data-driven decision-making, continuous improvement, and teamwork
• Understanding of adult learning + training best practices
• Experience working with marketing, education, CX, and product teams
• Ability and charisma to lead in-person trainings, webinars and virtual/pre-recorded training sessions

Bonus Points

• Experience in the property management / PropTech sector is a plus
• Experience with Pendo, Articulate, Navattic, Storylane, SFDC Service Cloud, and LMS solutions is a plus
• Prior startup experience is a plus

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.Equal Employment OpportunityFunnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.Americans with Disabilities ActEmployees must be able to perform all essential job functions, with or without reasonable accommodation.Job ResponsibilitiesThe above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Funnel may change the specific job duties with or without prior notice based on the needs of the organization.

Expected salary:

Location: Fort Worth, TX

Job date: Sat, 15 Feb 2025 23:20:14 GMT

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