Customer Success Manager needed – Metric AI Powered Marketing

Job title: Customer Success Manager needed – Metric AI Powered Marketing

Company: Vergence Solutions

Job description: Intro has hit the mark with its AI-driven marketing platform for e-commerce players. Following an exceptional launch across Europe, the Nordic scaleup has now entered the US market and is therefore seeking local talent to strengthen the CSM team.About the company:delivers an AI-powered, all-in-one marketing suite for e-commerce businesses that simplifies and streamlines all digital marketing needs in ways that were previously impossible. The SAAS platform is integrated with Shopify, the world’s largest e-commerce ecosystem, making it incredibly easy to adopt. The result is that e-commerce businesses can now accomplish tasks that used to require specialized agencies, independently, within minutes. Naturally, this has a significant impact on the ROAS.A byproduct is a detailed, real-time overview of marketing and sales activities—something customers highly value. This stands in stark contrast to the Excel-sheet handovers stores are accustomed to from traditional marketing agencies.was established in 2022 by the founders of Marketer Technologies, now one of Europe’s largest proptech companies. After two years of technical development, the commercial operations kicked off in full force in 2024. The company is now experiencing explosive growth and already boasts a solid ARR that is increasing by several hundred thousand per month.The cap table includes Marketer Technologies, alongside the greatest chess player of all time, Magnus Carlsen, Johan Brand from Kahoot, and a handful of other prominent figures in tech and finance.Why this role matters:Metric is scaling at an incredible rate. Doing so while maintaining an exceptional customer experience is no easy feat. As a Customer Success Manager, you will play a critical role in undertaking this objective. Your main tasks will be onboarding new clients and, securing product adoption amongst the portfolio. You will also contribute to the development of the company’s commercial and product-oriented strategies. Sales, CSM, and product are closely intertwined, so you will act as a vital link between the product team and the clients.The work will take place at the company’s offices in Santa Monica, LA, where you will be welcomed by a team of highly skilled European product and commercial resources.You will:

• Forge long-term relationships with clients by providing a seamless and professional onboarding experience.
• Maintain regular, productive communication with your portfolio of eCommerce business owners across various industries.
• Oversee campaign activities, proactively addressing and swiftly resolving any issues.
• Work closely with the product teams to ensure alignment with market needs.
• Work closely with the sales team and help them gain a deeper understanding of how the clients engage with the product.
• Identify and analyze opportunities within both product and market landscapes.

Who we’re looking for:

• An experienced CSM with love for the craft.
• A natural relationship builder with strong communicative skills.
• A strategic thinker with a deep technical understanding.
• Experience/understanding of the eCommerce space is a strong advantage.
• Experience/understanding digital marketing is an advantage, but above all, we value drive, adaptability, and a hunger for success.

What we offer:

• A rare opportunity to take a central role in a company poised for international dominance.
• Direct impact on the client’s growth trajectory, with a transparent product that shows immediate value.
• A competitive compensation package with salary and stock options, reflecting the value we place on top talent.
• A collaborative and dynamic environment, where professional development is encouraged, your ideas matter, are listened too, and can be implemented swiftly.
• Comprehensive benefits package, including competitive health insurance, retirement plans, and wellness programs designed to support long-term employee well-being.

Be part of something bigger: We are offering more than just a job—we’re offering a chance to take ownership, contribute to a high-growth journey, and be part of a dynamic, supportive team that is passionate about redefining e-commerce marketing. Our success in Europe is just the beginning, and we want you to help lead the charge in the US.Next steps: Selected candidates will begin the process with an interview with recruitment partner, Jon Amdahl Martinsen, followed by meetings with the management team, including the CEO. We aim to fill this role by the end of April.At Vergence, we’re a team of builders, problem-solvers, and experts who thrive on execution. We’ve brought together top talent from Norway’s leading creative agencies, financial institutions, law firms, and tech companies—not just to work, but to push boundaries and create lasting impact.

Expected salary:

Location: Malibu, CA

Job date: Fri, 04 Apr 2025 04:57:10 GMT

Apply for the job now!

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