Demo Engineer

Job title: Demo Engineer

Company: MRI Software

Job description: From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for “family”) employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.The Role:The Demo Engineer plays a pivotal role in ensuring MRI Software’s demo environments are functional, localized, and impactful for the North American Market. This role combines technical expertise with regional insights, enabling the delivery of high-quality, tailored demo experiences that meet client and prospect needs. The Demo Engineer serves as a critical bridge between the regional Presales teams and the global Demo Engineering team.Key ResponsibilitiesRegional Demo Customization:

• Adapt demo environments to meet specific market needs, compliance requirements, and audience expectations in the assigned region.
• Collaborate with local sales and marketing teams to craft customized demo experiences that resonate with regional clients.

Demo Environment Management:

• Manage and maintain demo environments to ensure they are updated with the latest product versions, features, and branding.
• Troubleshoot and resolve technical issues to guarantee a seamless demo experience.

Technical Support:

• Provide technical expertise and direct support to regional Presales teams for smooth demo delivery.
• Act as the first point of contact for resolving demo-related technical challenges in the region.

Collaboration and Feedback:

• Serve as a regional liaison to the global Demo Engineering team, sharing insights and feedback to foster continuous improvement.
• Work closely with other Demo Engineers across regions to maintain consistency in demo quality and delivery.

User and Access Management:

• Oversee user account creation and access management for MRI demo environments, ensuring secure and efficient usage.
• Maintain detailed documentation for demo environment configurations, troubleshooting processes, and setup procedures.

Required Skills and QualificationsExperience

• 3+ years of experience in a technical support, demo engineer, or Presales role, preferably within software or technology industries.
• Hands-on experience managing demo environments or supporting sales and Presales activities.
• Hands-on application of MRI products is preferred.

Technical Proficiency

• Proficient in managing technical environments, with familiarity in system setup, configuration, and maintenance.
• Experience with CRM tools (e.g., Salesforce), demo platforms, and project management tools.
• Basic knowledge of coding, scripting, or system integrations is a plus.

Problem-Solving Skills

• Strong troubleshooting abilities to identify and resolve technical issues quickly.
• Analytical mindset to understand complex demo requirements and propose creative solutions.

]We’re obsessed with making this the best job you’ve ever had!We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.Environmental ConditionsThis person will work predominantly in an office type environment.Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.Mental DemandsReading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.Soft Skills

• Excellent communication skills to collaborate effectively with Sales, Presales, Marketing, and Product teams.
• Highly organized and detail-oriented, with strong time management skills to handle multiple priorities.
• Team player with a proactive approach to problem-solving and a focus on continuous improvement.

Certifications (Preferred)

• Relevant certifications in systems administration, cloud platforms, or project management (e.g., AWS, Azure, PMP, etc.).

Expected salary:

Location: Cleveland, OH

Job date: Sat, 22 Feb 2025 03:28:24 GMT

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