Senior Operations Analyst

Job title: Senior Operations Analyst

Company: MRI Software

Job description: Position Overview:The Senior Operations Analyst position offers an exciting opportunity for career growth, with the potential to transition into a management role for those who demonstrate strong leadership capabilities. The ideal candidate will thrive in a fast-paced, dynamic environment, working alongside cross-functional teams from various disciplines and regions. The role will mainly focus in servicing the incentive plan data for our Professional Services group. Heavy work in data management and manipulation.Key Responsibilities:

• Provide ongoing operational support to Global Delivery teams, including Professional Services, Managed Services, Client Support, and Client Success.
• Analyze operational and financial data to drive decision-making and improve efficiency.
• Assist in creating and maintaining comprehensive user and procedural documentation.
• Support the development of reporting frameworks to meet the requirements of Global Delivery organizations.
• Contribute to the ongoing maintenance and enhancement of Global Services’ systems such as OpenAir and Salesforce.
• Collaborate with cross-functional teams to define and streamline processes for integrating newly acquired companies into the Professional Services, Managed Services, Client Support, and Client Success departments, with a focus on efficiency, clear timelines, and eliminating duplicate efforts.
• Lead regular meetings and cross-team plan reviews, serving as a key escalation point to ensure successful integration and timely resolution of issues.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
• Experience working with Smartsheets preferred.
• Strong organizational, time management, and communication skills.
• Proven ability to collaborate effectively in cross-functional teams.
• Highly responsive and dedicated to meeting customer needs.
• Self-motivated, energetic, and capable of managing multiple priorities.
• Comfortable working with global teams across different time zones, including APAC and EMEA.

We’re obsessed with making this the best job you’ve ever had!We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event GroupEnjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefitInvest in our competitive 401k plan and help set you up for your futureBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a yearFurther your professional development and growth with our generous Tuition Reimbursement offeringsEnjoy the flexibility of working from anywhere in the world for two weeks out of the yearAt MRI, is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age,

Expected salary:

Location: Cleveland, OH

Job date: Sun, 23 Feb 2025 06:57:06 GMT

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