Senior Research Analyst, Channel Performance

Job title: Senior Research Analyst, Channel Performance

Company: Ipsos

Job description: Job Description:What makes this role important at Ipsos?The Senior Research Analyst will be an integral part of the Mystery Shopping team specializing in Mystery Shop Data for the Retail Mobile division. Operating under a dotted line to the Senior Manager of Competitive Intelligence at Samsung, you’ll be employed by Ipsos with flexibility for local candidates in the DFW area. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The role will be involve frequent direct contact with clients on location and will consist of specific on site tasks that are vital for account success.What you can expect to be doing:

• Focus on executional excellence with increased independence
• Support multiple projects and gradually builds increased responsibility and independence
• Understand the project lifecycle and manages projects from client approval to deliverables with project lead oversight
• Collaborate with internal partners and project lead in project execution
• Manage project timelines
• Work with senior team members to understand the business needs of the client and translate them into an appropriate research design
• Support multiple projects/priorities and work towards resolving problems that arise
• Write shopper questionnaires and quizzes
• Test survey materials and data portal updates
• Work closely with colleagues in our field and tech teams on all aspects of research execution
• Accept responsibility for the accuracy, thoroughness, quality, and timeliness of client deliverables
• As role progresses there may be opportunities to serve as the day-to-day lead on small projects
• Participate in mentorship of new Analysts and Interns. This may include shadowing on projects and providing guidance on tasks throughout the project lifecycle
• Manage internal project partners with increased independence, in order to help keep the project/tasks on schedule and within scope
• Participate in initiatives that support our service line (i.e. growth/new product/employee training & engagement).

This might be the job for you if you have:

• Have a background with quantitative and/or qualitative research methodologies
• Have experience with questionnaire design, sampling approaches, and tabulation planning

Ideal Candidate has the Following Skills & Experience

• Completed Bachelor’s Degree in related field
• 1-2 years of market research experience; customer experience research an asset
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
• Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
• Data savvy with a strong attention to detail and accuracy
• Basic knowledge of SPSS and/or other quantitative reporting tools
• Prior experience using Sassie or any other related mystery shopping platforms a plus
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
• Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
• Thrives within a team environment
• Excellent written & verbal communication skills with well-developed interpersonal and presentation skills

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: US –Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-OnsiteAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team:The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.

Expected salary:

Location: Dallas, TX

Job date: Wed, 02 Apr 2025 03:58:45 GMT

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