Senior Technology Customer Success

Job title: Senior Technology Customer Success

Company: Jones Lang LaSalle

Job description: JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Responsibilities:Own and oversee the entire post-sales customer journey, including project scoping, kickoff, onboarding, training, engagement, issue resolution, expansion, and renewal.Assess customers’ business and technical requirements to confirm our SaaS platform’s suitability and identify necessary customizations, integrations, and configurations.Lead project delivery, ensuring our solution’s seamless setup, implementation, and deployment while managing risks and maintaining high-quality standards.Act as the primary relationship owner, proactively engaging with customers to ensure value realization, product adoption, and long-term success.Drive internal and external collaboration, working closely with cross-functional teams to align customer needs with product capabilities and ensure smooth data and systems integration.Identify potential risks early, developing and executing mitigation strategies to ensure successful project completion and continuous customer satisfaction.Monitor customer engagement and usage data, conducting regular check-ins and Quarterly Business Reviews (QBRs) to track performance and identify upsell or expansion opportunities.Serve as the customer advocate, capturing feedback and sharing insights with product and engineering teams to improve our platform.Stay informed of industry trends and best practices, proactively recommending enhancements to improve our platform and internal processes.Requirements:Based in the U.S. (East Coast preferred).4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS, PropTech, or FinTech.Commercial real estate (CRE) industry experience is a strong plus.Proven expertise in project management principles, tools, and methodologies, including onboarding, system deployment, and customer training.Excellent stakeholder management and communication skills, with the ability to build strong relationships, coordinate across teams, solve complex and sensitive client-facing problems, and influence decision-making.Highly organized and detail-oriented, able to manage multiple customers and projects simultaneously while maintaining a customer-first approach.Strong problem-solving and analytical skills, capable of proactively identifying issues and opportunities for improvement.Tech-savvy, comfortable working with SaaS platforms, data integrations, and analytics tools.Estimated total compensation for this position:100,000.00 – 145,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:Remote –New York, NYIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.

Expected salary: $100000 – 145000 per year

Location: New York City, NY

Job date: Sun, 16 Mar 2025 02:57:39 GMT

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