Solutions Consultant – SaaS Customer Success

Job title: Solutions Consultant – SaaS Customer Success

Company: Feufo Inc

Job description: Our client is a leading provider of innovative property management solutions designed for the hospitality and vacation rental industries. Their platform integrates cutting-edge hardware and software, offering keyless entry, automation tools, and seamless property management to enhance operational efficiency and guest experience.Job Summary:Our client is seeking a proactive and client-focused Customer Success Manager with a strong background in SaaS, hospitality, or proptech industries. The ideal candidate will possess expertise in API integration, upselling, and cross-selling. They will act as a trusted advisor to clients, ensuring their success while identifying opportunities to expand the value of the company’s offerings.Key Responsibilities:

• Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships.
• API Integration: Assist clients in seamlessly connecting and utilizing APIs for their property management needs.
• Upselling and Cross-Selling: Identify and promote additional solutions to existing clients to enhance their operations.
• Onboarding and Training: Guide clients through the onboarding process, ensuring they understand and maximize the platform’s offerings.
• Basic Tech Support: Provide remote or occasional on-site technical support to clients, including API integration, troubleshooting, technical assistance, training, and fostering strong client relationships.
• Feedback Loop: Collaborate with internal teams to provide client feedback and influence product development.

Qualifications:

• Minimum 2 years of professional experience, with at least 1 year in a SaaS environment.

• Proven experience in API integration and technical troubleshooting.

• Strong track record of upselling and cross-selling within a B2B environment.

• Experience in the hospitality software, property technology, or similar industries.

• Excellent interpersonal and communication skills with a client-first approach.

• Willingness to travel occasionally to client locations.

Preferred Skills:

• Familiarity with property management software or IoT-based solutions.

• Strong problem-solving skills and a knack for understanding client needs.

Compensation and Benefits:

• Commissions: Earn commissions on successful upsells and cross-sells.

• 401(k) Plan: Available after full-time conversion.

• Health Benefits: Comprehensive health, dental, and vision insurance plans.

• Other Perks: Access to wellness programs and professional development opportunities.

Expected salary:

Location: USA

Job date: Sun, 05 Jan 2025 23:34:46 GMT

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